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Melbourne Water

Melbourne's water
storages are currently

34.5%

Our Customers and Services

Services

Water supply

We manage Melbourne's water catchments and major distribution system. We supply approximately 500,000 megalitres of water annually to our customers - the retail water companies (City West Water, South East Water and Yarra Valley Water). We also supply lesser amounts of water to Western Water, Gippsland Water and Southern Rural Water.

Sewage

We remove and treat about 270,000 megalitres of sewage and trade waste collected by the retail water companies.

We have undertaken long-term water resource planning studies with neighbouring authorities such as Western Water, Gippsland Water and Barwon Water.

Water supply and sewerage service customers

Yarra Valley Water

Yarra Valley Water provides water supply and sewerage services to 1.5 million people who live and work in the Yarra River catchment area of Melbourne.

Its Operating Licence covers an area of approximately 4,034 square kilometres of Melbourne’s northern and eastern suburbs.

Yarra Valley Water
Private Bag 1
Mitcham Vic 3132
Phone: 131 721

Sewerage and water supply agreements with Yarra Valley Water:

South East Water

South East Water provides water and sewerage services to customers in the south-east of Melbourne.

It services 1.3 million customers who live in an area of approximately 3,640 square kilometres from Port Melbourne to Portsea and from Mordialloc to some 40 kilometres east of Berwick.

South East Water Limited
PO Box 1382
Moorabbin, VIC 3189
Phone: 131 694

Sewerage and water supply agreements with South East Water:

City West Water

City West Water provides drinking water, sewerage systems and trade waste services to Melbourne's central business district and its inner and western suburbs.

City West Water
Locked Bag 350,
Sunshine, VIC 3020
Phone: 131 691

Sewerage and water supply agreements with City West Water:

Gippsland Water

Gippsland Water provides drinking water, sewerage systems and trade waste services to Central Gippsland towns.

Water supply agreement with Central Gippsland Water:

Southern Rural Water

Southern Rural Water manages rural water supply across the southern half of country Victoria.

Operational Agreement with Southern Rural Water:

Western Water

Western Water provides water and sewage services to areas in the northwest of Melbourne, including parts of Hume City and Melton, Moorabool and Macedon Ranges Shires.

Water supply agreement with Western Water:

Recycled Water Customers
Eastern Treatment Plant

The Eastern Treatment Plant has been selling recycled water since 1995, when its 12 customers used 0.005 per cent of the plant's output. During the 2001/02 financial year, our 33 customers bought some 1,156 million litres of recycled water, or 0.86 per cent of plant output. They used their recycled water for agriculture, horticulture, vineyards or to irrigate golf courses and sporting fields. These customers use recycled water from the outfall pipeline running from the Eastern Treatment Plant at Bangholme to Boags Rocks, between St Andrews and Gunnamatta beaches.

Other potential customers include orchards and vineyards in the Moorooduc area, the horticultural irrigation area around Boneo, golf courses and council reserves.

Western Treatment Plant

On-site recycling at the Western Treatment Plant could potentially use up to 16,000 million litres a year (five per cent of total effluent) by 2002/03, which could increase to 35,000 million litres a year (10 per cent) by 2005. The first significant flows of recycled water became available in 2001/02 to support cattle and sheep farming at the plant, with 5,683 million litres used.

Waterways and Drainage Customers

Melbourne Water is responsible for providing waterway management, regional drainage and floodplain services to about 1.7 million property owners within the Port Phillip and Westernport region.

Main drains and waterways that serve subcatchments greater than 60 hectares in area are the responsibility of Melbourne Water.

Local Councils are responsible for local street and property drainage systems that serve subcatchments smaller than 60 hectares.

Download our Waterways Operating Charter (PDF, 4mb) for more information on our services.

For more information on drainage and waterways responsibilities, phone Melbourne Water on 131 722.

Patterson Lakes Customers

Melbourne Water is responsible for managing the Patterson Lakes waterways and flood protection structures. The Patterson Lake Advisory Committee advises us on all matters relating to the commissioning, operating and maintenance of the Tidal Waterways and Quiet Lakes.

See also: